Direct Communication Specialists
Contact Center and CRM Consulting Services

Contact Center and CRM Consulting Services

Webinar: The Call Center Survival Guide

April 15 - 2PM-3PM ET

In this webinar Darlene identifies the most common fears and misconceptions about the modern call center and explores the things that keep call center managers and owners up at night. 

PACE Convention & Expo 2014 (ATA/ICSA)

April 2-5 - Westin Diplomat, Hollywood, FL

Join me and fellow ATA members as we move beyond traditional “call making/call taking” and connect with the consumer in their preferred space.

Contact Center Check-Up Services
The DCS Contact Center Check-Up provides you with a report card on your operation and will benchmark your organization against other similar ones nationwide.

CRM Consulting Services
DCS can provide you with the expertise needed to develop an effective CRM strategy, create a realistic implementation plan, evaluate potential technologies and vendors and successfully manage the execution of the project.

Management Consulting Services
DCS offers a full range of services that include project management, technology assessments, operations audits, customized quality assurance programs and best practices reviews. No project is too big or too small. DCS is committed to delivering results.

Training Services
Listening and Voice Skills, Sales Presentation Building, Managing Customer Objections, Telemarketing Basics, Telephone Etiquette, Features and Benefits Selling, Up Selling and Cross Selling Techniques, Goal Setting, Time Management Skills, Customized Coaching and Supervisory Training Services available.

Vendor Management
DCS can take the guesswork and the legwork out of these processes and provide the support and expertise necessary to ensure that your programs are performing optimally and consistently delivering the right message to your customers and your prospects.

182 Plantation Trace, Woodstock, GA 30188 | Tel: 770-740-8306 | Fax: 770-740-1051

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